What is payment fraud in digital commerce?

Payment fraud involves unauthorized or deceptive transactions, such as using stolen credit card information or exploiting checkout processes to avoid payment.

Can Sift reduce chargebacks from payment fraud?

Yes. Sift’s AI-powered decisioning blocks fraudulent transactions in real time, helping reduce chargebacks, fees, and manual review costs.

Grow Beyond Payment Fraud

Activate growth with increased acceptance rates when you roll out the red carpet for trusted users and new payment methods.

“Sift eliminated our worries about where we were selling. We were thinking about restricting certain territories because of the level of fraud seen there, but with Sift, we’ve been able to sign over thousands of new accounts.”

—John Page, Merchant Processing Director, ChowNow

See Sift in Action Compare Industry Payment Fraud Data

$48B

Global payment fraud losses in 2023

62%

Of payment fraud victims have experienced payment fraud 2-4x

$9.5B

Merchant losses to CNP fraud in 2023

Deeper and Costlier Than Credit Card Fraud Alone

Payment fraud is any deceptive or unauthorized activities aimed at manipulating digital transactions. It typically involves credit cards, online payments, and other payment methods, with the intent to unlawfully obtain funds or goods.

49%

Consumers have experienced payment fraud*

*Source: Sift research and analysis

80%

Users who would abandon a brand due to payment fraud*

*Source: Sift Consumer Surveys, 2020–2023

Growth-Driven Defense Against Payment Fraud

Make context-based decisions with user-level clarity into risk. Fraud detection is instant and accurate with Sift’s heritage AI/ML models built on our massive global data network of 1T global signals.

Master manual review and time-to-value. Dive deep into investigations with an Intuitive user console designed with Clearbox Decisioning makes analysts fast, accurate, and insightful.

Clear the path for meteoric growth. Confidently approve more transactions and save friction for fraudsters, driving higher customer loyalty and revenue.

Building an internal risk engine? The Sift Score API adds critical external context to internally-built risk models. Detect global & industry threats with real-time risk scores powered by 1T annual consortium events. Build the way you want, without sacrificing access to the powerful tools in the Sift Console. Learn more.

PaymentFraud_Solutions Overview Circle@2x

Results that Speak for Themselves

70%

Lower chargeback rates vs. industry average

60%

Fewer manual reviews vs. industry average

55%

Lower block rate vs industry averages

OpenTable Takes Fraud Off the Menu

OpenTable was dedicated to offering seamless, enjoyable dining experiences to users, but as the platform grew more popular, fraudsters took notice. Hear how OpenTable used Sift to slash manual review rates from 30% to 5% in just a year, while driving an incredible 200% increase in fraud detection accuracy.

We've been able to keep our fraud rates low because of the great solution Sift provides our team, and because of the amazing support your team has provided to us.”

Ashley Newman

Director of Fraud | OpenTable

Win on Your Terms

Say goodbye to rigid review practices, disparate point solutions, and unclear decisioning. Sift meets you at your point of need and adapts with your business as it evolves.

Real Numbers, Real Results

FIBR includes actual performance rates from Sift customers. Go to FIBR to learn more.

2.7%

Payment fraud rate

Current payment fraud attack rate experienced by Sift customers from FIBR

0.052%

Fraudulent chargeback rate

Current fraudulent chargeback rate experienced by Sift customers from FIBR

1.7%

Manual review rate

Current manual review rate experienced by Sift customers (from FIBR)

Our Impact on Customer Success Across Industries

View All Customer Stories

We now have something that automates and is personalized to us, so we can spend this womanpower, manpower, personpower, on being forward looking.”

Kaity Reagle

Trust and Safety Senior Associate at Harry’s

read customer story

85%

Reduction in chargebacks

1

Full-time fraud team member

Having Sift is like a security blanket. It uses an incredibly large number of data points to make smart decisions on all orders. In turn, this helps keep customer information private and secure because we’re proactively catching fraudulent orders.”