Basics of fraud and online trust
Rules vs. ML / Fraud detection solutions
Learn about the strengths and limitations of two of the most common approaches used by fraud detection solutions: rules and machine learning.
Building a review team
What qualities make someone good at fraud review, and how can you ensure your team’s performance stays consistent?
Basics of manual review
Whether you’re holding orders before fulfillment or reviewing orders after making a decision, here are best practices for manual review.
Payment fraud
Overview
Authorization & billing
Get the basics on all of the authorization and billing steps that happen between a user submitting and order and that merchandise arriving on a doorstep.
All about chargebacks
What’s a chargeback, what are the consequences, and how do you respond? We lay out all the steps in the process.
Sources of online fraud
Online fraud comes from many channels, from individual actors who cause losses through a handful of transactions to international crime rings.
Prevention // Signals
AVS & CVV
Find out how Address Verification Service (AVS) and the Card Verification Value (CVV) play a role in fraud prevention.
Device & IP analysis
Discover how a customer’s computer, mobile device, and internet connection information can help to separate good orders from bad.
Velocity detection
Looking at patterns of how different transactions are related in time can help highlight which orders are riskier.
Signs of fraud in shipping
For merchants who ship physical goods, the shipping address provided by the buyer can be a rich source of information.
Prevention // Actions
Basics of manual review
Whether you’re holding orders before fulfillment or reviewing orders after making a decision, here are best practices for manual review.
When to reject held orders
You might assume that rejecting unresolved orders by default makes sense. But is that actually the best course of action?
Contact card holders
As you review orders for potential fraud, when is it helpful to speak directly to the cardholder? And how should you contact them?