As we head into the post-holiday chargeback season, merchants may be faced with an influx of disputes from consumers who are victims of fraud, or are trying to partake in first-party fraud themselves. Both fraud-driven disputes and first-party fraud have the potential to take a bite out of profits, especially if merchants don’t have chargeback management solutions in place. Businesses need to act swiftly to weed out fraudulent transactions made with stolen cards to prevent downstream disputes, as well as resolve disputes more efficiently to safeguard customer loyalty.
To better understand chargeback trends in the past year, Sift Trust and Safety Architects analyzed industry data and consumer insights* in our latest Digital Trust & Safety Index report. Read the full report and see the below infographic for key findings on the rising risk of online disputes.
*On behalf of Sift, Researchscape International polled 1,179 adults (aged 18+) across the United States via online survey in October 2022.