Disputes and chargebacks are increasing in both frequency and financial impact, with worldwide losses projected at $33.79B in 2025 and first-party fraud now representing a growing share of merchant dispute volume. Consumers are disputing purchases more often, using chargebacks as leverage, and testing refund “hacks,” creating new operational and reputational risks for businesses.
The Sift Q4 2025 Digital Trust Index provides actionable insights on dispute trends, consumer behavior, generational differences, and emerging first-party fraud, helping businesses protect revenue and maintain customer trust.
Read the report to learn:
- Which industries saw the largest spikes in chargeback rates and values
- How consumer behavior and “refund hacks” are reshaping disputes
- The rise of first-party fraud and its impact on merchants
- Strategies for preventing chargebacks and protecting both trust and revenue
