Q4 2020 Digital Trust Index
Dec 17, 2020
A year of economic disruption and a digital-first holiday shopping season have made fraudsters savvier and more sophisticated. Get our final Digital Trust & Safety Index of 2020 for new fraud attack strategies and data, e-commerce trends, and expert insights.
Read this new report to explore these findings, and discover:
- How exploding e-commerce demand during lockdown has driven daily average fraudulent purchase values up by 70%
- What surging Black Friday order volumes mean for the future of online shopping and e-commerce fraud
- Expert insights about fraud data and trends in 2020, and how trust and safety teams can prepare for another year of ups, downs, and unknowns
Holiday fraud and the shifting state of e-commerce
COVID-19 forced e-commerce companies to scale for ballooning digital demand, giving fraudsters a deeper understanding of consumer behavior and security limitations. New data shows that, across every industry, cybercriminals are launching more sophisticated, higher-value attacks that are harder to detect—and far more costly to recover from.