Current fraud rate: 0.73%
Consumers have changed how they dine, where they shop, and how they pay. In light of social
distancing, they’re taking steps to limit physical contact through mobile payments,
food and grocery delivery, and BOPIS (buy online, pickup in-store), initially causing significant
increases in volume. This week, those volumes are down, perhaps due to some areas of the country
allowing in-person dining once again. Fraud rates are down this week,
too—but shifting demand is likely impacting volume-to-fraud ratios, as opposed to there being any
significant difference in fraud attempts.